1. How can I place an order?
Browse our product categories, select the product you need, choose the required quantity, and click “Add to Cart.” Once ready, proceed to checkout, enter your business shipping and payment details, and confirm your order.
2. What payment methods do you accept?
We accept major credit and debit cards, PayPal, Stripe, 2Checkout, bank transfers, and other secure payment options depending on your region.
3. How can I track my order?
You can track your order from our Track Order page using your order number and registered email address.
4. What is your return policy?
RADYAN offers a 30-day return policy for eligible products. Items must be unused and in original condition. Certain products such as custom orders, bulk-manufactured items, or perishable goods may not be eligible for return.
5. How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited and bulk shipping options are available at checkout. Delivery times may vary based on destination and supplier location.
6. Can I change or cancel my order after placing it?
Order changes or cancellations are possible within a limited time after placing the order. Please contact our support team as soon as possible for assistance.
7. Do you offer international shipping?
Yes, RADYAN supports international B2B shipping to selected countries. Shipping costs and delivery times depend on the destination and supplier terms.
8. How do I apply a discount or promo code?
You can enter your discount or promo code in the “Promo Code” field during checkout. The discount will be applied automatically if valid.
9. Is my payment information secure?
Yes. We use industry-standard encryption and secure payment gateways to protect your payment data. RADYAN does not store credit card information on its servers.
10. What should I do if I receive a damaged or incorrect product?
If you receive a damaged or incorrect item, please contact our customer support within 48 hours of delivery. We will arrange a replacement or refund according to our policy.
11. Can I create a wishlist?
Yes. Click the heart icon on any product page to save items to your wishlist for future reference.
12. What should I do if I forget my password?
Click “Forgot Password” on the login page and follow the instructions sent to your registered email address.
13. How can I contact customer support?
You can reach our support team via the Contact Us page or through the support panel in your account dashboard. Our support team is available during business hours.